ABOUT THE FACILITATOR

Gert Oberholster has many years of experience in different aspects of Production, Project, Logistics and Quality Management while being employed by various organisations. At present he is a self-employed professional, where he makes use of process consultation techniques to operate, on assignment, as an independent advisor in the fields of Quality, Project and Production Management. He is a part time university lecturer and has 8 years’ experience in facilitation; assessments; moderations; training; education and basic auditing. He has done courses in all major areas in South Africa; Namibia; Zambia; Tanzania and Ghana. It is his experience that counts the most.


Gert has received training on the Toyota Production Systems at the Toyota Manufacturing plant in Durban.  Toyota is the worlds’ most productive company, and their Kaizen champions know how to instil productivity into any other type of organisation. He is also familiar with lean manufacturing; Just in Time and other productivity systems while working with Volkswagen; Mercedes; BMW; Nampak and other dynamic organisations.


He holds a degree in Project Management, and supporting qualification in Production, Quality; Logistics and HR.  


Price per person: R6,900.00 for 3 Days


“Our Quality and Service makes us different”

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Next Event

24 - 26 March 2014

Jhb / Mpumalanga

Total Quality Management Course

Cell Number: 074 876 4437

E


Jaco Kleynhans

E-mail: jaco@steptraining.co.za

View All Our Courses

Cell Number: 074 876 4437

E


Jaco Kleynhans

Step Beyond Development

Birdwood Estate

Hartbeespoort

South Africa

jaco@steptraining.co.za

www.steptraining.co.za

“Our quality and service makes us different”

INTRODUCTION

Total Quality Management (TQM) is an organisational management method that seeks to improve quality of products and services by implementing a process of continuous improvement. It is an approach to improve flexibility, effectiveness and competitiveness of an organisation. The advantage of TQM is that it can it practised by all levels of employee.


The Total Quality Management course introduces delegates to the basic concepts of Quality Management, and the importance of providing exceptional quality to satisfy all shareholders and customers (risks and failures). At the core, TQM is a management strategy that aims to deliver long term success through customer satisfaction. Auditing equips delegates with the ability to prevent internal and external findings.


TRAINING OBJECTIVES

The Aim of this course is to provide delegates with an understanding of the objectives of Quality Management, namely:




Practical activities


WHO SHOULD ATTEND?

This Total Quality Management Workshop is designed for:


This course will be practical in its application and the above are only some examples.

It can be particularly valuable to those newer to this field or those who wish to refresh their knowledge of Total Quality Management and Auditing.


Course Duration:     3 Days


SAAMA Accredited: 3 CPD Points